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Frequently Asked Questions

Are all of your rugs first quality? Yes. We guarantee our quality, prices and services. It's that simple. We stand behind all our promises. How much are shipping costs? Shipping costs are calculated based on your purchase, desired shipping method, and your location in the US. We ship via UPS, FedEx, or Common Carrier and include the shipping cost in the price of the rug. Sorry, we are not accepting orders for shipment outside of the United States and Canada. Shipping costs to Alaska and Hawaii are extra. What are your payment terms? We accept Visa, MasterCard, American Express, and Discover as forms of payment at time of order. How long does it take for a rug to arrive at my door? Most rugs arrive at your door within 2-6 weeks. Custom orders may take longer to arrive. How do you ship the rugs to me? Shipping is handled through UPS, FedEx, or Common Carrier.