RETURN POLICY

If, for any reason you are not 100% satisfied with your purchase, return it within 15 days and we will refund the full purchase price less shipping fees. Please Note: It can take up to 72 business hours for a credit to appear or 7-10 day to receive a refund credit/check.

Clearance Items, personalized and custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.

Shipping costs on all returns going back to the rugavenue warehouse are the responsibility of the customer. Refused packages or packages not returned to the address below may result in a 20% service fee. We recommend that packages be sent back to us with UPS or FedEx Ground or any other carrier that can track and insure it's packages. Make sure to call or email us with the tracking number so that we can track the package for you and issue credit immediately upon arrival. Please be sure to completely wrap your returns in the original packaging or equivalent and please DO NOT apply tape to the actual rug(s) or fold the rug(s). Items that have been soiled or damaged may be refused or cause you to incur additional fees. We will not accept rugs that have been visibly damaged or soiled. No refunds will be given after 15 days. *
 
Returning a rug is as EASY as 1, 2, 3! (US Customers Only)
 
1. Call us at (404) 350 0881 or email us at rma@rugavenue.com for your Return Authorization Numbers, RA#.
 
2. Wrap the rug(s) securely in the original packaging or the equivalent. Be sure to affix the RA# to the outside of the package.
 
3. Use the carrier of your choice to return the package(s) to the address below unless you are instructed otherwise.
 
RUGAVENUE
2027 Hills Avenue NW
Atlanta, GA 30318

NOTES: Samples and catalogs may not be returned for credit. Custom sized rug orders may not be returned for credit. Rug pads/cushions that have been cut or trimmed may not be returned for credit.

* REMINDER: BEFORE RETURNING A RUG PLEASE CALL OR EMAIL FOR A RETURN AUTHORIZATION NUMBER. MAKE SURE TO AFFIX THE RA# TO THE OUTSIDE OF THE PACKAGE. RUGS RETURNED DAMAGED OR SOILED, WITHOUT A RETURN AUTHORIZATION NUMBER OR MORE THAN 15 DAYS AFTER THE RA# WAS ISSUED MAY BE REFUSED OR INCUR A 20% SERVICE FEE.